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Support Services

TraQtion support services
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Scaling from system to system requires tenacity and commitment.

We invest in our client’s success. Our support team will be with you at each phase of the project from implementation to production. Don’t just take our word for it – see what our customers say about our support services:

“TraQtion has a very strong support team and did a really good job on site, implementing the software and going to facilities to train staff. TraQtion has been very supportive, during and after the launch. If requirements change, it only takes one email to make the update, usually within 24 hours.” - Director of QA & Regulatory, Village Farms

Our support services include:

Implementation and Configuration

  • Software delivery: Our in-house team uses a proven methodology to implement and configure your solution to your specific business needs, while right-sizing for scale so that the system can grow with your business.
  • Defined service-level agreements and response time objectives: Know when to expect an initial response to an incident

Go-Live Support (First Three Months)

  • Weekly customer reviews to identify support question trends to proactively convey tips and solutions to users
  • System hardening to ensure the go-live user experience matches business and technical requirements
  • Phased supplier onboarding approach and customer support
  • New user training for client and their suppliers

Production Support (Three Months After Go-Live)

  • Proactive communication: Receive notifications about upcoming software releases and new features that your business can use to optimize daily tasks
  • Software updates: Get the latest updates, new features and available solutions
  • Problem resolution: Our team of technical support engineers work with you to investigate symptoms and diagnose root cause through skype, email or telephone
  • Monthly customer reviews to identify support question trends to proactively convey tips and solutions to users