Our Support Pledge to You
We ensure that our clients have the information they need to maintain a safe and compliant supply chain. You can count on us to be professional and respectful, understand the criticality of your request and dedicate our resources to expedite a diagnosis and prescriptive solution. We know that your time is valuable.
Our service goal is to close minor issue (e.g. password reset, browser issue) within a few hours and more complex issues (e.g. modifying templates) within 24 hours. We appreciate your patience as we investigate, analyze and diagnose root cause.
Our support team keeps you informed of status changes, timetables and workarounds.
Sunday - Friday 9 a.m. – 6 p.m. (Eastern)