A Day in the Life of Our Application Support Team
As exciting as 2018 was, we look forward to collaborating with our clients even more in 2019. At TraQtion, our aim is to constantly provide our customers with all the benefits they deserve. As we enter 2019, we promise to remain committed to giving our clients the best service and highest levels of customer satisfaction.
TraQtion’s application support team is home to some of the most talented and passionate employees. Each day they receive all kinds of customer technical requests by phone and email. Like a good doctor, they listen for symptoms, diagnose the source of the problem and prescribe a solution that allows our clients to complete their task in the system. Whether it is a “how-to” question, password reset or code issue that occurs naturally over the life of software implementation, troubleshooting technical issues is our support team’s specialty.
This week, we had the opportunity to sit down with one of our Sr. Application Support Analysts to ask her what a day in the life at TraQtion was like. Here’s her story.
TraQtion: Can you tell us about your role at TraQtion?
Brianne: Sure thing! Hi, I am Brianne. I am the Sr. Application Support Analyst for TraQtion’s quality and compliance software.
TraQtion: What makes your role unique?
Brianne: I love working in TraQtion customer support because each of our customers have a unique twist on how they use the TraQtion software. This keeps things interesting and ever-changing in my day to day activities. There’s never a dull moment in support. Each day looks different since every single client we have on board represents a unique twist on how TraQtion can be used. The ever-changing lists of duties leave no room for dullness and let me be more engaged with our clients. This keeps my day to day tasks interesting.
TraQtion: In three to five words, how would you describe the company culture?
Brianne: Fun, engaging, challenging and teamwork
TraQtion: What is the most exciting part of your day?
Brianne: It’s exciting to work with large retail clients who have been a part of my childhood years. Our customers are domestic names that are strong pillars in our society. It’s exciting to provide a business solution to some of my favorite brands that have been an integral part of my life.
TraQtion: What do you love about your role?
Brianne: I have been on the TraQtion support team for three years now, yet at the very beginning of my journey here I realized this role is so much more than just support. As a small team, we all wear multiple hats and have plenty of opportunities to gain exposure to how the entire machine of a software company runs. I’ve learned to value and respect each role in the company, regardless of the title. Everyone gives so much to make the business work. I’m honored to be a part of the team.